isleep mattresses are double-sided, 100% made in Italy, and come with an extended 25-year warranty.

Beyond Italian craftsmanship, isleep stands out with innovative products, such as mattresses that combine two separate cores within a single cover. This allows each partner to choose their preferred level of firmness, tailored to their individual needs.

Other notable technologies include body temperature-regulating materials, such as Termha textiles, which contain a high percentage of viscose fibers derived from natural cellulose.

All isleep mattresses are double-sided, allowing them to be flipped and rotated to prevent wear and extend the mattress’s lifespan.

Keeping up with the latest industry innovations, the isleep collection is constantly expanding. Among the most popular models recommended by matraci.bg consultants are Cool Comfort, Orto Relax, Vitalcare, DuoSense, Silver Plus, and the well-loved Baby Friends mattress for babies and children.

Mattresses, pillows, toppers, and other sleep accessories are delivered via one of the top courier companies, ensuring high-quality service. Most mattresses are shipped rolled and vacuum-sealed.

Vacuum-sealed mattresses must be unpacked within 30 days of receipt to maintain the warranty. After unpacking, the mattress should not be used for 24–72 hours to allow it to fully expand to its original shape.

On the day of delivery, you will receive an SMS from the courier, including the courier’s phone number. You can contact them directly to arrange any additional delivery details.

Please note that cy.onesleep.com does not provide old mattress removal or assembly services.

Delivery time starts from the day our representative confirms your order by phone. Delivery times are estimated and may vary. You will be informed by phone of the expected delivery window based on your location and the courier’s schedule.

Keep in mind that delivery may be delayed due to adverse weather conditions or a high volume of orders.

Before accepting and signing for your order, please carefully inspect the package for any damage or missing items and report them to the courier. If you notice any issues after signing, contact us immediately at cy@onesleep.com or +35726030231

If you choose cash on delivery, please have the exact amount ready.

Returns and exchanges

Only items that are unused and meet the following conditions are eligible for return:

Have a receipt or invoice
Retain the original label
Remain in undamaged packaging
Include the warranty certificate

For more information regarding returns, please refer to the complaints/claims section.