Frequent questions

Buying a mattress from onesleep.com will save you money and time from going to dozens of stores. Not only do we work directly with manufacturers and can offer low prices and deals, but we'll help you choose your new mattress quickly and confidently.

If you are not sure where to start, contact our partners with over 15 years of experience and knowledge of all products. To help you make the best choice for your individual needs, please contact us:
- Via live chat
- On the phone 2112345841
- gr@onesleep.com

The sleeping position is one of the factors that determine the hardness of the mattress, with which you can achieve maximum relaxation of the body and guarantee a stable orthopedic support.

On the side: choose a medium or medium to soft mattress that keeps your spine in proper position and adjusts to your body's exclamations. Memory foam in the case or as an additional layer in the core will fulfill this function as well as minimize rolling during sleep.

Supine: This is the healthiest position for resting and keeps the spine in a neutral position. For this position during sleep, firm and orthopedic mattresses are recommended, which provide maximum support and comfort at pressure points. Such are the mattresses with seven support zones and hardness adapted to these points.

Every product purchased from onesleep.com comes with a manufacturing warranty. It is important to know that each manufacturer has its own conditions for the validity of the warranty.


Before signing the receipt of the goods, the customer must externally check the packaging for any damage. In the event that a proper inspection or no inspection is done by the customer, the company does not undertake to repair or replace any problem that occurs after delivery and the customer's signature.

When unpacking, look for the warranty card of the product you purchased. Different manufacturers put this document in a different place. Some have it attached to the outer nylon in a pocket from the courier, others have it in a prominent place on the outside of the product and others have the warranty card inside the factory nylon and you can find it after unpacking.
When opening your mattress or topper, do not use sharp cutting objects. Carefully remove the nylon and allow the mattress to return to its normal size and shape.

Any mattress or topper delivered in roll form must be opened within 30 days of receipt. Otherwise, the warranty is void.
.In double-sided mattresses, the use of a mattress base is mandatory and it is recommended that it be with wooden slats.

Information on the complaint procedure can be found on the product's Warranty Card.
.The warranty period is indicated in the description of each product and, accordingly, on the warranty card

Pillows and protectors at your place: 10 euros
Pillows and protectors in the store: 5 euros

Mattresses in your place: 15 euros
In-store mattresses: 8 euros

Mattresses in your place: 18 euros
Mattress in the store: 10 euros

At onesleep.com you will find the leaders in mattress manufacturing. We work directly with them and therefore can offer our customers good prices and fast delivery.

The main factors that determine the price of a mattress are the materials and the technologies used. Materials such as memory foam, gel foam, natural fabrics that help ensure a restful and healthy sleep.
The height - usually the mattresses with a higher height have a core with several layers of foam, more sophisticated technologies and fabrics with different types of treatment.
Advantages – removable covers, innovative technologies, anti-allergic fabrics, etc. they are applied in the manufacture of the products and are distinctive advantages of the high-quality layer.