General terms

THEME
These general terms and conditions are intended to regulate the relations between ALSOKO LTD, 27 Morphou str. , KINGS PARK, HOUSE E5, 8015 Paphos, Cyprus, Company reg. number: HE448460, VAT No: 60018866N, so-called supplier, and customers, users of the Alsoko online store

PROVIDER DETAILS
Information under the Electronic Commerce Act and the Consumer Protection Act: Supplier Name: "Alsoko LTD"
Headquarters and administrative address: .ALSOKO LTD, 27 Morphou str. , KINGS PARK, HOUSE E5, 8015 Paphos, Cyprus
Address for carrying out the activity: . ALSOKO LTD, 27 Morphou str. , KINGS PARK, HOUSE E5, 8015 Paphos, Cyprus
Mailing Details:. ALSOKO LTD, 27 Morphou str. , KINGS PARK, HOUSE E5, 8015 Paphos, Cypru., phone: +302112345841
Registration in public registers: EIK 203147146
Personal data manager certificate number no. 1405574 / 26.08.2014

Supervisory Authority
Personal Data Protection Committee
Address: Sofia, 15 Ivan Evstatiev Geshov St
tel.: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg Email: kzld@government.bg, kzld@cpdp.bg
www.cpdp.bg Ιστοσελίδα: www.cpdp.bg

FEATURES matraci.bg
Matraci.bg is an online store, available at the Internet address www.onesleep.com, through which users have the possibility to conclude contracts for the purchase and sale and delivery of furniture, mattresses and other products offered by onesleep.com, including the FOLLOWING:
To register and create a profile to view Matraci.bg and use additional information services.
Make electronic declarations in connection with the conclusion or performance of contracts with onesleep.com through the onesleep.com page available on the Internet.
To conclude contracts for the purchase and sale and delivery of the products offered by onesleep.com .
To make payments in connection with contracts with onesleep.com , in accordance with the payment methods supported by onesleep.com
To receive information about new products offered by onesleep.com .
Check products, features, prices and delivery terms.
Be informed about your rights by law mainly through the onesleep.com website.
To exercise the right of withdrawal from the contract concluded at a distance for the products offered by the Supplier, for which the right of withdrawal from the contract applies;
To provide access to these general conditions.

The Supplier delivers the products and guarantees the Users' rights provided for by law, in good faith, accepted in practice, criteria and conditions of consumer or commercial law.
Users enter into a contract for the purchase and sale of products offered by onesleep.com through the supplier's page, which is available on its website at onesleep.com or other means of remote communication. According to the contract concluded with the users for the purchase and sale of products, the supplier undertakes to deliver and transfer the ownership of the products specified by him to the user. Users pay the supplier a fee for the delivered goods in accordance with the conditions set on onesleep.com and

these general terms and conditions. The fee is in the amount of the price announced by the supplier on the onesleep.com web address.

The Supplier delivers the products requested by the users in accordance with the terms and conditions set by the supplier on the online store page and in accordance with these general terms and conditions. The delivery price is determined separately and expressly from the price of the goods, unless it is expressly stated that it is included in the price of the relevant goods.

The user and the supplier agree that all declarations between them in connection with the conclusion and execution of the sales contract can be made electronically and through electronic declarations within the meaning of the law and the article on electronic documents and electronic signature. 11 of the law on electronic commerce. It is assumed that the electronic statements made by the users of the website were made by the persons indicated in the data provided by the user during registration, if the user has entered the corresponding name and password for access.

OF gr.onesleep.com
To use onesleep.com to conclude contracts for the purchase and sale of goods, the user should enter a name and password chosen for remote access, in cases where the online store requires registration. The name and password for remote access are determined by the user, through electronic registration on the provider's website. By filling in his details and pressing the "Yes, I accept" and "Register" buttons, the user declares that he is familiar with these general conditions, agrees with their content and undertakes to comply with them unconditionally. The provider confirms the user's registration by sending a letter to the email address specified by the user, to which information on activating the registration is also sent. The user confirms the registration and conclusion of the contract by electronic reference to the letter informing him of the completed registration sent by the provider. After confirmation, the user's account is created and a contractual relationship is established between him and the provider.

When registering, the user undertakes to provide correct and up-to-date data. The user immediately updates the data specified in his registration in case of change. In order to use the full functionality of the supplier's online store, the user undertakes to register on the website of the online store. The provider is not responsible if, due to lack of registration, the user could not use the full functionality of the online store, including the exercise of rights under the contract, the possibility to claim a lower price and other similar functions.
.The e-mail address provided during the user's initial registration, as well as any subsequent e-mail address used for the exchange of statements between the user and the provider, is a "primary e-mail address" within the meaning of these general terms. The User has the right to change his main Contact Email Address. After receiving a request to change the primary contact email address, the provider sends a request to confirm the change. The confirmation request is sent by the provider to the new primary contact email address specified by the user. The change of the primary communication email address is carried out after confirmation by the user, expressed through a reference contained in the confirmation request sent by the provider to the new primary communication email address specified by the user.

The provider is not responsible towards the user for illegal change of the main Contact Email address. The Provider may require the User to use the primary Contact Email address in specific cases

TECHNICAL STEPS FOR CONCLUSION OF A PURCHASE-SALE CONTRACT

Users mainly use the supplier's page to conclude contracts for the purchase and sale of the goods offered by the supplier on onesleep.com. The contract has been concluded in Greek.
The party to the contract with the supplier is the user according to the data provided during registration and contained in the user's personal profile. For the avoidance of doubt, these are the details with which an account was created with the supplier.
The provider includes on its website, technical means for detecting and correcting errors when entering information before the declaration for the conclusion of the contract.

This contract is considered to have been concluded from the moment the user registers with the provider. The contract for the purchase of products is considered to be concluded from the moment of its implementation by the user through the supplier's interface and telephone confirmation.
For the conclusion of this contract and for the conclusion of the contract for the purchase of products, the supplier expressly notifies the user in an appropriate manner by electronic means.
Within 24 hours of placing the order, during business hours, Monday through Friday, 8:00 a.m. to 6:00 p.m. Users receive a call from an employee of the provider. With this call, users will again be expressly informed of the final sale price of the product ordered through onesleep.com , including the exact delivery cost, delivery terms and availability of the product, in order to avoid any ambiguity or confusion.

During telephone communication with the supplier's employee, who contacted the user, the latter can refuse the order requested through onesleep.com , clearly and explicitly expressing his wish. The refusal can also be done before receiving the confirmation call, to an employee of the supplier by phone: 2112345841 or by e-mail gr@onesleep.com
A condition for the conclusion of the sales contract between the supplier and the users is the confirmation of the order by the user by telephone according to the above procedure.
The declaration of conclusion of the contract and the confirmation of its receipt are considered received when their recipients have the possibility of accessing them.
The supplier delivers the goods to the address specified by the users and is not responsible if the data specified by the users is incorrect or misleading.

Users conclude the purchase and sale contract with the supplier according to the following procedure:
Registering ononesleep.com and providing the necessary data, if the user has not yet registered on onesleep.com .
Log in to the system to place orders on onesleep.com by identifying with name and password.
By selecting one or more of the products offered on onesleep.com and adding them to a list of products to buy
Providing data to make the delivery.
Choice of payment method
Confirmation of the order, after telephone communication from the supplier.

Distribution
Merchandise is hand-delivered to recipients against a signature, with larger shipments (at the discretion of the person making the delivery) being delivered to the building entrance. In case of impossibility or difficulty of personal delivery to the recipient, parcels are delivered as follows: 1. for a business address - to a person with a workplace at the address, noting the name of the person who received the parcel. 2. for residential address - member of the household, noting the name of the person who received the shipment. In the event that the shipment cannot be delivered, through no fault of the supplier or the courier, the person making the delivery calls the contact number specified by the customer, in order to clarify from which courier office the user can collect. In the event of failure to deliver the shipment through no fault of the supplier or courier and failure to communicate with the user, the sales contract is automatically terminated.

Delivery takes place at the entrance. The supplier does not undertake to deliver the goods to the customer's floor. The goods are received and delivered at the entrance of the house.
Along with receiving a product from our online store, you received a warranty card and a postal receipt* (or cash receipt) as well as an invoice. Keep the warranty card and receipt* You will need them in case of warranty service.
Each of our shipments travels to you with the inspection on delivery option, be sure to take advantage of it and check your shipments in front of the carrier. Absences or inconsistencies in your order, which have not been registered with the carrier, will not be honored!
*Note: according to article 3 par. 1 of decree no. H-18 of 2006. for registration and reporting of sales in commercial establishments through tax mechanisms.

payment methods
Payment in the onesleep.com online store can be made in one of the following ways:
cash on delivery - payment upon receipt of the goods. The customer pays the amount due in hand to the courier upon delivery.
Bank transfer - in this payment method, after completing the order, the customer must transfer the amount to the merchant's bank account within seven days. After the payment is registered, the supplier sends the products to the customer.
Credit / Debit Card - the customer pays the amount of their order to Stripe's online service system

Warranty terms:
Every product has a manufacturing warranty. The warranty card is in the product packaging, taped to it or, if not, the invoice and the Postal Money Order receipt are valid for a warranty document.
The warranty period starts from the moment of receipt of the goods by the customer. Each manufacturer has different terms for the validity of the warranty, but the main thing is to keep the purchase document.
MATRATSI.BG EOOD is not responsible if the mattresses of the same model are of different heights. If you plan to put two single mattresses to use in a double bed, first consult our experts on +302112345841.

Before opening a double-sided mattress, place it on a base that matches the exact dimensions of the mattress you purchased. MATRATSI.BG EOOD recommends using a bed base with wooden slats. Failure to install the mattress on a bed base with wooden slats voids the warranty.
Remove the packaging without using force or sharp objects. Carefully unfold the mattress and allow it to return to its original volume. Allow the mattress to recover and do not use for a period of 24 hours or the warranty will be void. It is mandatory that all double-sided mattresses and toppers delivered in roll form be unpacked within 30 days of receipt.
MATRATSI.BG EOOD reserves the right to cancel orders in the event of a technical error on the website or any other type of technical problem that led to an incorrectly calculated price.

SPECIFIC PROVIDER OBLIGATIONS. CONSUMER PROTECTION
The rules of this section VI of these general terms and conditions apply to users who, according to the data specified for the conclusion of the sales contract or when registering on onesleep.com, it can be concluded that they are users in the sense of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EU of the European Parliament and of the Council of 20 October 2011.
The main characteristics of the goods offered by the supplier are defined in the profile of each product on the Onesleep.gr website. The photos are indicative and the supplier is not responsible in case of differences in colors and models.
The price of the products, including all taxes, is determined by the supplier in the profile of each product on the Onesleep.gr website. The value of postage, transport costs and furniture assembly costs, which are not included in the price of the goods, are determined by the supplier and provided as information to users at one of the following times before the conclusion of the contract:

onesleep.com; In the profile of each of the products on the Supplier's website at Onesleep.gr.
When selecting the goods for the conclusion of the sales contract;
When summarizing the user's entire order and confirming it,
The method of payment, delivery and execution of the contract is defined in these general terms and conditions, as well as in the information provided to the user on the supplier's website. The information is current at the time of its display on the supplier's website at Onesleep.gr. The supplier must state the terms of delivery of the products on the Onesleep.gr website. The supplier indicates before concluding the contract the total value of the order for all the goods contained in it.

Users agree that all information required by the Consumer Protection Act can be provided through the Onesleep.gr platform or via email
The user agrees that the supplier has the right to receive advance payment for the contracts entered into with the user for the purchase and sale of products and their delivery. The user chooses independently whether to pay the supplier the price for the delivery of the goods before or at the time of their delivery.

The user has the right, without compensation or sanction and without justification, to withdraw from the contract within 14 days from the date of acceptance of the products, using the contract withdrawal form available on the supplier's website at gr@onesleep.gr or any other clear statement. Information regarding the exercise of the right of withdrawal is available in these general terms and conditions.
*The cost of initial delivery to the customer is deducted from the amount and the difference is refunded.
In order to accept the returned product, it is necessary: (1) The user sends email from the email with which the order was made to the address: gr@onesleep.com stating the order number, the model and size of the returned products their IBAN bank account for the return from the supplier to him of the amount he paid (2) for sending the product to the Supplier by courier at the user's expense. The supplier must receive the product with its original labels and packaging, without any indication that the product has been used by the customer, without being damaged or treated in any way and in accordance with all other terms of the Protection of Goods Act. consumer, along with Postal Money Order, invoice, product label and packaging.

In case there is an accompanying gift with the purchased item, the customer is obliged to return the gift. If the gift is a pillow, mattress protector or other item that, from a hygienic point of view, is not in its original packaging the customer must pay the amount of the gift or it will be deducted from the amount that will be returned to the customer.
The Right of Withdrawal does not apply in the following cases:
for the delivery of mattresses, toppers and accessories that have been damaged in the packaging and/or have a specific packaging method and that cannot be returned to their previous condition after unsealing
for the delivery of products ordered by the user or according to his special requirements. Any size not shown in the specific product description is considered a "Non-Standard Size".
for the delivery of products which, due to their nature, may degrade in quality or have a short shelf life
for the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection - pillows, protectors and bed linen.
for the delivery of products which, after delivery and due to their nature, have been mixed with other products from which they cannot be separated;
in promotion, OUTLET products
Deviation in the height of the mattress/top layer +/- 2 cm.
The original packaging of the products provided by the manufacturer has not been opened and its integrity has not been violated, as well as the integrity of the protective stickers and other markings placed by the supplier have not been violated. The supplier reserves the right to refuse to accept the returned products and consequently not to refund the full amount paid by the user.
In the event that the returned product is in a damaged commercial appearance and shows signs of use, the supplier reserves the right to charge the customer for its repackaging, as well as for the replacement of the cover. In case of sleeping on the mattress/top mattress/pillow for one night or more. The cost of repacking is 29 euros. The wallpaper costs 45 euros.
An unpackaged mattress that is the wrong size or model due to the fault of the customer is not subject to replacement. When the supplier on the onesleep.gr platform has not fulfilled its obligations to provide information, as defined in the Consumer Protection Act, the user has the right to withdraw from the contract within a period of up to one year and 14 days, from the date of receipt of the goods. When information is provided to the user within the cancellation period, it becomes effective from the date it is provided. The user has the right to make the declaration of cancellation in accordance with this article directly to the provider through the cancellation form available on the provider's website on the onesleep.gr platform in Appendix No. 1 of these general terms and conditions.
When the user has exercised his right of withdrawal from the contract or from the off-premise contract, the supplier will refund all amounts received from the user without undue delay and no later than 14 days from the date on which he was notified of the decision of the user to withdraw from the contract. The supplier returns the amounts received, only by bank transfer, to a bank account specified by the user.
When exercising the right of refusal, the costs of returning the delivered products are deducted from the amount of the return according to par. 4, except in cases where the consumer organizes the return of the products himself and at his own expense. The supplier has no obligation to compensate the additional cost of delivery of the products when the user has expressly chosen a method of delivery of the products other than the cheapest delivery method offered by the Supplier.
1. The user undertakes to store the products received from the supplier on the platform and to ensure the maintenance of their quality and safety during the period of par. 1.
The user can exercise his right to withdraw from the contract with the supplier by making a written statement to the supplier using the contract withdrawal form, available in the GENERAL TERMS on the onesleep.gr platform and in Appendix No. 1.
When the supplier on the oneslee.gr platform has not offered to collect the products himself, he can withhold payment of the amounts to the user until he receives the products or until the user proves that he has sent the products back, depending on the two it happened earlier.
Regardless of the above cases, the user undertakes to return the products in a commercial form that allows their subsequent sale, unless the unpacking of the products leads to an obvious violation of their commercial appearance, such as, but not limited to, a damaged box, open packaging and others similar. In case of damaged commercial appearance of the products, the supplier has the right to refuse to accept the withdrawal from the contract or to charge the user the costs of restoring the products to a commercial appearance.
In the case of exercising the right of withdrawal in accordance with this article, it is considered that the user has also exercised the right of withdrawal in relation to the bonus content belonging to the products.
The delivery time of the products is determined for each product separately when concluding the contract with the user through the supplier's website on the onesleep.gr platform
In case the user and the supplier on the onesleep.gr platform have not specified a delivery time, the delivery time of the goods is 30 days from the date of sending the user's order to the supplier through the onesleep.gr site
If the onesleep.gr supplier cannot fulfill the contract because it does not have the ordered products, it is obliged to notify the user and return the amounts paid.
The supplier on the onesleep.gr platform undertakes to comply with all requirements set by Bulgarian legislation regarding the labelling, advertising and sale of nutritional supplements.

VII. TRIAL PERIOD
The 100-day trial period is valid once, only when you purchase Sleepy brand mattresses.
A purchased Sleepy mattress can only be exchanged for another Sleepy mattress model. Amounts paid are non-refundable.
ONESLEEP.GR offers a 100-day trial period for Sleepy mattresses. The duration of the trial period refers to the specific product. If there is no information about the trial period in the product information, then it is not available.
In order to exercise his right to a trial period, the customer is obliged to notify MATRATSI.BG EOOD of his decision to withdraw from the contract by sending a written request to gr@onesleep.com via email .

Dear customers, please note the following:
If you wish to take advantage of the trial period, you must treat the products with extreme care.
Products returned on a trial period that do not meet the conditions described below will be returned to the customer and the trial period will be considered void, in cases where any of the listed requirements are missing.
Only mattresses in good commercial condition, without visible signs of use, wear and tear are returned.
the mattress must be used with a waterproof protector, purchased from MATRATSI.BG EOOD
a mattresses are returned only in original plastic packaging and with attached warranty card, label and purchase documents. **If you pack the mattress only in stretch film, it will not be accepted by our warehouse team and will be returned to you.
Mattresses are approved for return after sending 5 photos to gr@onesleep.com, which must be clean and the product photographed from all sides. If, upon receipt of the product, the MATRATSI.BG EOOD team detects damage to the mattress, a partial refund of the amounts paid will follow. In this regard, we advise you to secure the product and pack it very well.
The customer is responsible for all shipping costs for receiving, returning and/or exchanging the product.
If the trial product order was accompanied by a gift, when returning the product after the trial period, the value of the gift will be deducted from the refund amount.
Requests for return during the trial period are accepted no earlier than 20 days after receipt of the goods. The idea behind this situation is that you have slept on the mattress for at least 3 weeks so you can really judge, without a doubt, if you don't like the mattress and why.
They do not return:
Double-sided mattresses with a cover that has been washed in a washing machine by the customer.
Wrong size mattresses due to customer.
Mattresses, cushions, protectors and crates.

Products marked OFFER.
EXECUTION OF CONTRACT
The supplier on the onesleep.com platform can organize the delivery of the products to the user by courier within the deadline set when the contract is concluded.
If the deadline of paragraph 1 has not been agreed upon at the time of the conclusion of the contract, the supplier shall arrange delivery and delivery within a reasonable time
The user must inspect the products upon delivery and, if they do not meet the requirements, immediately inform the supplier on the onesleep.gr platform
If the user does not notify the supplier on the onesleep.gr platform in accordance with par. 1 the goods are considered to have been approved as conforming to the requirements except for hidden defects.
The supplier on the onesleep.com platform does not undertake to provide the necessary service for the goods.
For cases not regulated in this section, the commercial sale rules set out in the Commercial Law and the Consumer Protection Law apply.

PRIVACY
The collection, storage and processing of personal data is carried out in accordance with the Privacy Policy of Alsoko ltd, which you can access here Privacy Policy.
a personal data entered by Users is protected under the Personal Data Protection Law and General Regulation 2016/679 and the provider processes it for the purposes and in accordance with the conditions defined in the Personal Data Privacy Policy.

If the user agrees to the Privacy Policy, the user expressly confirms that he agrees that the provider stores information or accesses the information stored on the user's device for the purposes and conditions detailed therein. The user agrees that the provider may store information or access the information stored on the user's device and for other reasons specified in the Privacy Policy.
The user agrees that the provider of the onesleep.com platform has the right to send electronic messages to the user at any time, including a newsletter or offers to purchase products, as long as the user is registered in the provider's online store on the onesleep.com platform
The user agrees that the provider of the onesleep.com platform has the right to collect, store and process data about the user's behavior when using the provider's online store on the onesleep.com platform. the right to object to the storage or access to the information in accordance with paragraph 3 in the ways provided for in the Privacy Policy of Personal Data.
At any time, the provider on the onesleep.com platform has the right to require the user to identify himself and to certify the authenticity of each of the circumstances and personal data announced during registration.
onesleep.com In the event that for some reason the user has forgotten or lost his username and password, the Provider of the onesleep.com platform has the right to apply the "Procedure for lost or forgotten usernames and passwords", available at: onesleep.com

AMENDMENT AND ACCESS TO THE GENERAL TERMS AND CONDITIONS MR
These general terms and conditions may be modified by the platform provider onesleep.com , for which the latter will notify all registered users in an appropriate manner.
The provider of the onesleep.com platform and the user agree that any addition and modification of these general terms will have an effect on the user in one of the following cases:
after being notified by the provider on the onesleep.complatform and if the user does not declare within the 14-day period granted to him that he rejects them. the
after their publication on the Provider's website on the onesleep.com platform and if the user does not declare within 14 days of their publication that he rejects them.
with its acceptance by the user through his profile on the provider's website on the onesleep.com platform
The user agrees that all statements of the provider on the onesleep.com platform, in relation to the modification of these general terms, will be sent to the e-mail address specified by the user during registration. User agrees that e-mails sent pursuant to this article do not need to be signed with an electronic signature

EXPIRY
These general terms and conditions and the user's contract with the supplier on the onesleep.com platform expire in the following cases:
upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;?by mutual agreement of the parties in writing;
in case of inability of one of the parties to the contract to fulfill its obligations; when the equipment is frozen or sealed by government authorities
in case of deletion of the User's registration on the onesleep.com platform. In this case, the concluded but unexecuted sales contracts remain valid and enforceable.

RESPONSIBILITY
The user undertakes to indemnify the suppliers on the onesleep.com platform and the supplier against legal claims and other claims of third parties (regardless of whether they are justified or not), for all damages and costs (including attorney's fees and court costs). , resulting from or in connection with failure to fulfill any of the obligations arising from this contract, violation of copyrights, production rights, broadcast rights or other intellectual or industrial property rights, illegal transfer to other persons of the rights granted to the User, for the duration and under the terms of the contract and falsely stating the presence or absence of consumer status within the meaning of the Consumer Protection Law.
The provider is not responsible in case of force majeure, random events, Internet problems, technical or other objective reasons, including orders of the competent state authorities. The provider is not responsible for damages caused by the user to third parties.
The supplier is not responsible for material or non-material damages, expressed in loss of profit or damages caused to the user in the process of using or not using onesleep.com and concluding sales contracts with the supplier.
The provider is not responsible for the time during which the platform was unavailable due to force majeure
The supplier is not responsible for damages from comments, opinions and publications on the products, news and articles on the onesleep.complatform
The supplier is not responsible in case of exceeding the security measures of the technical equipment and the subsequent loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.
The provider is not liable in case of conclusion of a sales contract, provision of access to information, loss or change of data arising as a result of false identification of a third party presenting itself as a user, if it can be judged from the circumstances that this person is the user.

other terms
The user and the supplier on the onesleep.com platform undertake to protect each other's rights and interests, as well as to protect their trade secrets, which they learned during the process of executing the contract and these general conditions.
The user and the provider undertake, during and after the end of the contract period, not to make public any written or oral correspondence between them. Чл. 34. In the event of a conflict between these general terms and conditions and provisions in a special agreement between the Provider in the onesleep.com platform and the User, the clauses of the special agreement take precedence. In case of conflict between these general terms and conditions and provisions in a special agreement between of the provider on the onesleep.com platform and the user, the terms of the special contract prevail.
Чл. 35. The eventual invalidity of any of the provisions of these general conditions will not result in the invalidity of the entire contract.
The laws of the Republic of Bulgaria shall apply to matters not regulated in this contract, related to the implementation and interpretation of this contract.
These general terms and conditions apply to all Users of onesleep.com.